Cookie Policy

Pernovia Health is a trading name of Distinct Mind And Co Ltd. This Cookie Policy explains how Distinct Mind And Co Ltd, operating under the Pernovia Health trading name (“Pernovia Health”, “we”, “us” or “our”), uses cookies and similar technologies when you visit pernoviahealth.com.

We aim to use cookies in a transparent and proportionate way and to give you meaningful control over non-essential technologies.

Cookies are small text files that websites place on your device when you visit them.

Cookies can perform different functions. For example, they may:

• enable a website to operate correctly;
• remember preferences;
• help keep a website secure;
• help us understand how visitors use our website;
• measure website performance; or
• help measure the effectiveness of advertising.

Similar technologies, such as pixels, tags and local storage, may perform comparable functions. References to “cookies” in this policy include similar technologies where appropriate.

These cookies are required for essential website functionality, security or services that you request.

They may be used to:

• maintain website security;
• enable essential website functions;
• remember your cookie-consent choices;
• support essential forms or booking functions; and
• maintain technical stability.

Because these cookies are necessary for the website or a service you request to function, they do not normally require consent.

You can configure your browser to block some cookies, but blocking strictly necessary cookies may prevent parts of the website from functioning correctly.

Analytics cookies help us understand how visitors use our website.

For example, they may help us understand:

• how many people visit the website;
• which pages are most frequently viewed;
• how visitors navigate the website;
• how visitors arrive at the website; and
• whether visitors experience technical problems.

We use this information to understand and improve the performance of our website and services.

Analytics cookies will not be activated until you have given your consent where consent is required.

We may use advertising or marketing technologies to understand the effectiveness of our advertising and, where appropriate, to help us reach people who may be interested in our services.

These technologies may be provided by third-party advertising platforms.

They may be used to:

• measure whether an advertisement resulted in a website visit or booking;
• measure advertising campaign performance;
• understand interactions with our advertising; or
• support relevant advertising on third-party platforms.

Marketing and advertising cookies will not be activated unless you have given your consent where consent is required.

We do not intentionally provide clinical records, questionnaire responses, diagnostic information or other health information to advertising platforms for advertising purposes.

Pernovia Health provides healthcare services, and we recognise that information about a person’s interaction with a healthcare website can be sensitive.

We therefore take particular care when deciding which analytics and advertising technologies are permitted on our website.

Clinical information submitted as part of an ADHD assessment is managed through appropriate clinical and assessment systems and is not intended to be stored within ordinary website analytics or advertising systems.

We will not intentionally use information about:

• ADHD questionnaire responses;
• clinical histories;
• assessment results;
• diagnostic outcomes;
• clinical reports; or
• other identifiable health information

for targeted advertising.

We will periodically review the configuration of analytics and advertising technologies to minimise unnecessary collection of information.

Some cookies or similar technologies may be provided by organisations other than Pernovia Health.

These may include providers supporting:

• website functionality;
• analytics;
• appointment booking;
• payment processing;
• embedded content; or
• advertising and campaign measurement.

Where a third party places a non-essential cookie through our website, that technology will be subject to our cookie-consent controls where required.

Third parties may process information according to their own privacy policies where they act as independent controllers.

When you first visit our website, you will be presented with a cookie-consent mechanism allowing you to make choices about non-essential cookies.

You will be able to:

• Accept all optional cookies;
• Reject all optional cookies; or
• Manage preferences and select which categories of optional cookies you wish to allow.

Rejecting optional cookies will not prevent you from accessing the core information and clinical services available through our website.

Strictly necessary cookies may continue to operate because they are required for essential website functionality or services you have requested.

Where consent is legally required, non-essential analytics, advertising and marketing cookies or similar technologies will be prevented from activating until you have made an affirmative choice to allow them.

Simply continuing to browse the website will not be treated as consent to non-essential cookies.

Optional cookie categories will not be enabled by default.

You can change your cookie preferences at any time.

A permanent Cookie Settings link is available in the footer of our website.

Selecting this link will allow you to review your previous choices and withdraw or change your consent.

Withdrawing consent will not affect the lawfulness of processing that occurred before your consent was withdrawn.

Different cookies remain on a device for different periods.

Session cookies normally expire when you close your browser.

Persistent cookies remain on your device for a specified period or until they are manually deleted.

The duration of individual cookies used on our website will be displayed within our cookie-consent management system or cookie details table where appropriate.

We periodically review cookies and their retention periods and remove cookies that are no longer necessary.

The particular cookies used by our website may change as website functionality and service providers change.

Our cookie-consent management system will maintain information about the cookies and technologies currently detected or configured on the website, including, where available:

• cookie name;
• provider;
• purpose;
• category; and
• duration.

This allows the detailed cookie inventory to remain accurate as the website evolves without requiring the explanatory sections of this policy to be rewritten whenever an individual technical cookie changes.

Most internet browsers also allow you to manage cookies through browser settings.

You may be able to:

• delete existing cookies;
• block cookies;
• restrict third-party cookies; or
• receive warnings before cookies are stored.

Browser controls operate separately from the Cookie Settings available on our website.

Blocking all cookies through your browser may affect the functionality of some websites.

We may update this Cookie Policy when:

• our website changes;
• we introduce or remove technologies;
• our cookie practices change; or
• applicable legal or regulatory requirements change.

The latest version will be available on our website and will display the date it was last updated.

Where a change materially affects consent choices, we may ask you to review your preferences again.

If you have questions about our use of cookies or similar technologies, please contact: